A while back, I raved about these non-stick interior/exterior baking sheets from Cuisinart.
Not any more.
My food is sticking.
Called Cuisinart Customer Service (CCS).
"You need to season the sheets with oil and bake them at 350 degrees for about 10 minutes."
Did that. Twice.
Food is still sticking.
Called CCS. Again.
"Send your baking sheet to us for an evaluation."
Found a box, cut it to fit, and slapped $11.50 for postage.
I even sent a nice letter detailing how I used the pan and what great care I took of it...
Waited four weeks. Got a call from CCS.
"Did you say that you've been baking on the bottom of the pan?"
(I bake on the bottom of my sheets because I have a convection oven. Baking on a sheet with no sides allows the air to circulated around the baked goods, resulting in even browning)
Well, your product clearly states non-stick interior AND exterior.
"We have non-stick pots and pans, but we would never recommend cooking an egg on the bottom of the pan."
Huh? I was so caught off guard by the tone of her voice.
"We will send you a replacement product....Just. this. once."
Again. The tone. Ugghhh.
Okaaay....I was still stunned.
I was upset.
I wanted to eat an entire batch of cake batter.
I wanted to cry.
I wanted to pick up the phone and scream at the rude customer service lady.
Instead, I called CCS back and talked to a different person. I explained that I had spoken with someone (I didn't catch her name) and how unprofessional she was.
"I'm sorry that happened to you. It says here that you will received a replacement product."
What about all my other baking sheets? (I had three others)
"You'll have to send those in as well for an evaluation."
I added up the cost of mailing those heavy sheets, weighed in my experience, and decided that it wasn't worth it.
Four weeks later, I got my replacement sheet in the mail. It looked different.
I turned it over.
The bottom was a different color.
Hmmmm...so they have changed their product!
I put the new sheet inside my older one.
The new one was narrower.
Even the edges of the new sheet looked thinner.
Not as sturdy.
Saw a piece of paper in the box that shipped the new pan.
PLEASE PAY IMMEDIATELY....$7.00 for shipping of product.
Talk about adding insult to injury.